Purchase conditions
Details of the purchase terms and conditions for the websites www.cerverajewels.com and www.gramosdemor.com, exclusively applicable to all sales carried out through this platform, from henceforth the company.
Using the websites www.cerverajewels.com and www.gramosdeamor.com or making an order through them implies full acceptance of the Purchase Conditions and the Privacy and Data Protection Policies here described, and which the company reserves the right to modify, with the applicable conditions being those which are in effect at the time.
1. General Information
In compliance with article 10 of Law 34/2002, of 11 July, on services of the Information Society and E-Commerce (LSSICE), below are the identification details for the company:
The websites www.cerverajewels.com and www.gramosdeamor.com operate under the name CERVERA JEWELS, which is distributed by the company NUEVO TALLER de JOYERIA s.l, company with CIF B60218955 and business address at Buscarons 24, Barcelona, registered in the Barcelona business register, on page 18 book 24.945 sheet B-81.314 inscription 1ª, contact telephone: 93 414 72 37; Contact Email: Info@gramosdeamor.com.
The company’s objective is the wholesale and retail of articles of jewellery, watches, silverware and costume jewellery.
Product Description
The detailed description of the products displayed on the website www.cerverajewels.com and www.gramosdeamor.com is created based on information and images belonging to CERVERA JEWELS (of which the company reserves all rights of use) and/or information and images provided by suppliers.
The company does not take responsibility for possible mistakes in the information or characteristics of the published products
2. Product Availability
The availability of the products on the website is updated according to stock. All product orders are subject to their availability.
CERVERA JEWELS will never intentionally place on sale more units that those that are available in stock.
If due to reasons outside our control or unintended error CERVERA JEWELS were to place on sale an out of stock product and this were purchased by a user, it commits to act in good faith and offer the user the option to:
o Be refunded any amount that may have been paid without any type of penalty and via the same method that was used for the payment.
o If there is the possibility that the product will later be available, send it on a new delivery date.
3. Price
The prices of the products displayed on the website include VAT (percentage according to the law applicable at the time) unless otherwise specified.
The prices do not include delivery charges unless stated otherwise.
The company does not accept responsibility for possible mistakes in the pricing of the published items. If there is a mistake in the final price of one of the articles displayed, the company is committed to informing users of the new price as soon as possible, offering affected customers the option to reconfirm their order or the option to suspend the purchase.
If it is not possible to contact the user then the order will be considered cancelled and the incorrect price amount that was paid will be refunded. The company is under no obligation to provide the customer with a product at the incorrect lower price even if the purchase was confirmed.
The prices of the articles published on the website are subject to variation but, apart from the aforementioned in case of mistakes, possible changes will not affect the orders in cases where an Order Confirmation Email has been sent.
4. Admissibility for carrying out purchases
The user declares and guarantees to act in good faith in using this website solely to carry out legally valid consultations or requests and not to acquire products via www.cerverajewels.com and www.gramosdemoar.com with the aim of reselling them or parallel distribution that brings them a commercial benefit.
If there are grounds to consider that there has been a false or fraudulent order then the company reserves the rights to cancel it, refunding the client for the payment that they have made, with no penalty for the company.
On using this website, the user agrees to truthfully and precisely provide the details requested, consenting that the company may use this information to get in contact with users if necessary. If the user does not provide all information then the order will not be processed.
On carrying out an order through the website, the user declares to be an adult and to be legally capable of entering into contracts.
5. Payment Methods
The company places at its users’ disposal a secure telematic payment gateway for credit and debit cards (Visa, Mastercard, Visa Electron and similar cards) provided by the bank Banco Bilbao Vizcaya
On authorising the payment, the user is confirming that the credit or debit card is theirs. The credit cards are subject to checks and authorisations by the emitting company, meaning that if this entity does not authorise the payment, the company will not be responsible for non-delivery or late delivery, as the purchase has not been formalised.
The company agrees not to store, under any circumstances, sensitive information such as card numbers or authentication codes.
It also offers, under special conditions, the possibility to pay via transfer or bank deposit. In this case the company reserves the right to delay delivery of the purchased product until it has received the necessary guarantees of the payment.
The user commits to carry out the full payment of the purchased products in the time established by the company.
6. Formalizing the Order
Once the Conditions of Use and the purchase confirmation have been accepted, the client will receive an Order Confirmation Email with details of the operation.
7. Delivery and returns policy
The company places at its users’ disposal a secure telematic payment gateway for credit and debit cards (Visa, Mastercard, Visa Electron and similar cards) provided by the bank Banco Bilbao Vizcaya
On authorising the payment, the user is confirming that the credit or debit card is theirs. The credit cards are subject to checks and authorisations by the emitting company, meaning that if this entity does not authorise the payment, the company will not be responsible for non-delivery or late delivery, as the purchase has not been formalised.
The company agrees not to store, under any circumstances, sensitive information such as card numbers or authentication codes.
It also offers, under special conditions, the possibility to pay via transfer or bank deposit. In this case the company reserves the right to delay delivery of the purchased product until it has received the necessary guarantees of the payment.
The user commits to carry out the full payment of the purchased products in the time established by the company.
8. Security and Protection for shoppers
We offer secure SSL payment with a credit card.
We guarantee maximum security for your payment and confidentiality for your data. All payment operations are carried out on a secure server, based on the standard SSL, which Guarantees total confidentiality for your bank card data. This data is always encrypted and only known by the authorised bank, without ever being stored on our servers.
The payments for purchases are carried out through Redsys (BBVA’s official payment channel) with encryption systems and data transfer security through the SSL protocol, meaning that the buyer enjoys the protection of these channels at all times.
9. Method and delivery dates.
Once the purchase is confirmed, the delivery date will not exceed 15 working days, with the typical delivery date less than 48-72 hours for national deliveries from Monday to Friday.
Delay to the order will entitle the client to cancel the order with the amounts paid returned, but this will under no circumstances imply damages.
If 5 working days have passed since the Order Confirmation and the client has not agreed a delivery date with the transport company, the client should get in touch with the company.
If the client does not get in touch with the company, the transport company will proceed to return the product to the point of origin, and it will be the client who must assume the costs associated with delivery and return.
10. Geographic Area
There are no geographic restrictions for distribution.
11. Care with delivery
The client agrees to check the correct condition of the product at the time of delivery with the courier.
They should report any anomaly that is found on the delivery form (broken security labels, external knocks, mould, etc…) and may reject the delivery.
The client should make the company aware of any delivery incident by Email: Info@gramosdeamor.com
12. Right to Dissent and Cancel
Clients that act as consumer and user have the right to return their order in under 14 natural days from the time of delivery.
To carry out a return, the client should get in touch with the company and follow the instructions given.
Under no circumstances will returns be accepted that do not follow the procedure and the channels stipulated by the company.
The user will not have the right to return special or personalised orders.
Delivery and return costs will not be reimbursed.
Products which have been tampered with, used or have had the security tape removed will not be accepted.
It is essential that the products to be returned maintain the original packaging (box, documentation, accessories…).
Once the company notifies that the returned products meet the necessary authenticity and condition requirements, the return of the payment will be carried out by the same method that the purchase was made with.
In a period of less than 15 working days.
13. Customs and tax declaration and international fees.
All international deliveries, as well as those to the Canary Islands, Ceuta and Melilla will be accompanied by an import/export declaration from the customs authorities. This document reflects the total amount of the order.
The Client must pay the international fees or taxes that are charged to products in the country where they are received.
14. Guarantee
In accordance with that which is established in Law 23/2003 of 10 July on Guarantees in the Sales of Goods for Consumption, the manufacturer or brand of the product purchased should respond to the client in the case of lack of agreement due to manufacturing defects existing at the moment of delivery and which occur in the following 2 years.
The period that the client has to notify of any incident caused by manufacture defects is 2 months from becoming aware of this.
If the brand that manufactures the purchased product tests and corroborates the existence of a manufacturing defect then the article will be repaired or replaced. This will always be at the client’s behest, when it is technically possible and when notification has been given in the established time period.
Cases that will not be accepted as manufacture defects:
o General damages caused by incorrect or abnormal use of the product.
o Knocks and scratches caused by normal use of the product.
o Detached or broken gems or other embedded elements.
o Stains or changes to shine in metals, gems or other elements caused by external chemical agents.
o Allergies.
15. Data protection policy
In accordance with what is established by the Law on Personal Data Protection (“LOPD”) – Organic Law 15/1999, of 13 December and Regulation 2016/679, of 27 April, General Data Protection for the European Union
– we inform that data of a personal nature that the user should provide during this registration and purchase process through the website will be incorporated into the files owned by the company with the following aims:
o To allow for the services requested by the user to be provided.
o To keep him/her informed about the products and services offered by the company through electronic and/or physical supports.
All data requested through the website is necessary to best provide the services requested by the user. The company does not guarantee that services be correctly provided if all data requested in the registration and purchase process is not provided (including those marked as optional).
Without prejudice to the aims indicated in each case, the data of a personal nature requested will be stored and managed with the necessary confidentiality, applying the computer security measures established in the applicable legislation to prevent unwarranted access to or use of their data, its manipulation, deterioration or loss.
Users may exercise their rights to access, rectification and cancelation of the personal data collected in the website by sending their request via Email to Info@gramosdeamor.com
16. Prevention of money laundering and funding of terrorism
As foreseen in article 4 of law 10/2010 of 28 April, on prevention of money laundering and funding of terrorism, the client states that he/she is the true title holder of the operation, being warned that his/her details may be provided to those public administrations that, in accordance with the law, have the right to access it.
If the amount of the purchase is over €1,000 then the client will be required to identify themselves with a valid copy of their National Identity Card or Passport.
17. Modification of the conditions of purchase
The company reserves the right to modify the conditions here established at any time, with these duly published as they appear here. The applicability of these conditions will depend on their display and they will be applicable until replaced by others which are also correctly displayed.
18. Applicable Legislation
The use of contracts for purchases via the web is regulated by Spanish legislation.
Any controversy arising from these conditions will be submitted to the jurisdiction of the Spanish courts.
